Poor Service

Hi <br> <br> I went to the sterkinekor at Northgate on Sunday the 5 th July 2015. I booked my ticket and purchased my 3 d glasses using the self help terminal. The terminal however only gave one receipt and none for the glasses. I asked an attendant about the glasses, and she stated that I I need the second receipt. I explained to her what had happened and she stated that I need the receipt and there is nothing that she can do. I showed her the bank SMS on my phone which clearly showed that the amount debited to my account included the 3D glasses, but she stated that there is nothing she can do and I must just buy another pair. She did not even bother to take my name and contact details in order to refer the matter to the head office. Clearly customer service was not a priority. I had to purchase another pair of glasses. Is that not incorrect? Should I be charged twice for the same item? Am I not entitled to a refund? Is it fair to change a customer twice for the same item? Ster Kinekor seems to thi so.<br>