Poor Service

I live in Durban Central and decided to take my wife and friends out for a treat to the IMAX (Ster-Kinekor) at Gateway. We arrived at Gateway at 7pm with plenty of time to spare for the 8pm movie. The movie house seemed a little busy which could be expected for the school holidays and the first week of the Furious 7 movie. We made our way to the top level entrance to get our popcorn and coke. We were met with utter chaos. We observed 12 till points with only 6 staff assisting guests attending to the 18 cinemas in the complex. The till point near the ticketing office had two till points with only one person struggling to cope with the pressure to serve all the movie goers. At least three supervisors or managers were observed walking around but not actively getting involved. We stood in the queue from 07:30pm to 08:05pm with not much progress in the queue (each cashier was serving two queues of movie goers). We eventually were ushered to the VIP Lounge where two other cashiers were also struggling. We eventually walked into the movie at 08:30pm having missed the start of the movie. A great evening out spoilt by poor management and service.