Poor service

<p>Yesterday, 27 December 2016, I made a booking at 11h45 to watch the movie “VIR DIE VOELS”. I paid my ticket and book row F,1. Upon to watch the movie somebody else already sit in the space I booked and paid for. The manager refused to ask the person to move to the correct seat or to see the person ticket number with the row and seat details. Instead, she placed me in the front row of the movie, that I did not enjoy this due to a neck problem. I was not the only person with the same situation. The manager apologise and said after the movie the tickets will be refunded. After the movie, the manager was nowhere nor available. We did not receive the refund as promised by the manager. I just feel if you pay for your ticket and for a certain seat you should receive that you paid for.</p> <p> </p>