Poor Service

I used the Website to book tickets. I received a reference number and ticket reference number. I tried to pay and the website does not follow through. I called the call center twice and requested they put through the payment. I was told that it was not possible I then said I will pay cash for the booking and was told that it would not be possible. I have been sent border to post. what breaks my heart is that this is for my mother for mothers day she has never been to IMAX and this is the help I get.