Poor service

On Saturday we went to Ster-Kinekor gateway to watch captain marvel 3D at 20:15 for 4. Service has actually gone worse . Asked for help from the 3 ladies in front when buying our tickets cause the system froze when doing payment they said we are busy helping a customer it took 3 staff to help 1 customer find they lost ticket by standing behind the counter and looking at them . We did the ticket purchase again with out the staff. We get to the movies the floors and seats are disgusting popcorn on the seats wrappers still on the floor . When the movie starts it was not clear even the trailers and we had our 3D glasses on. Go to inform them that was a waste of time cause they said nothing wrong we never put our glasses on when asking for manger they not available even after the movie asked for them same thing not available. How is it that gateway ster-kinkor service is getting so bad it should the best it's actually the worse when is comes to service staff and management. Rude unhappy Staff and management they should all be trained on customer service .