Poor service

I booked movie tickets yesterday for a show tonight and did not receive a confirmation. my account was debited for R134.50 and got a reference number for the money going off my FNB account . when i called for the confirmation because i did not receive it one of the consultants told me my booking timed out , but my money was not returned. Even after sending a bank statement to show the debit. A day later, Luleka and Viggie who are based at the Sandton office as Managers do not return calls. Instead the switchboard operator puts me through to a voice recorded mail box. What good is that to me ???? after all that, I am R134.50 down and still no movie tickets. Bad enough we have to deal with less people serving at the counters for pop corn and drinks when movies premier, now deal with them taking your money and you have no tickets.