Poor service

So my fiance and I have been excited to watch the new Deadpool 2 release. We were going to watch it on opening night of the 18th as it fell on my birthday, but then we heard there was a premier for the 15th of May. As soon as we heard this we booked tickets.

We arrive last night and decided to get to Deadpool 2 combos, as there was an email that was sent out saying that there was a competition and your information should be written at the back of the ticket and placed in a box. The staff had heard nothing of the sort, so we were not able to enter this competition. Then the best part was that the "Deadpool combos" were nothing but a regular popcorn box, regular cool drink cup and astros, the only thing Deadpool about it was the name.

So we proceed then to the ticket stand to hand our tickets in, we were about 25th in line. So then we had to ask for bangles, which he then said there were none left, but yet our friend two couples ahead said they saw the bag was still full when they got there bangles. So they just magically disappeared? Or only 25 bangles were sent for the premier to a theatre with like 500 seats?

So then we get to the table to get straws and popcorn salt for our "Deadpool Combos", I was lucky enough to get one of the last straws remaining, as well as there only being one canister of salt per flavor. So if you want a flavor you had to wait your turn.

What a shocking experience and a let down for something we were so excited about. The movie was just as amazing as we hoped, but the experience was just a disaster and ruined the evening.