Poor service

On the 20th of March my husband took me and my kids as a family to go watch a movie (Tomb Rader) at ster kinekor in eastgate mall he bought 6 tickets, he even pay for pop-corn, he spend amount of (R884.90) he was told that he won’t able to enter to the movie because of age restricted and they will have to refund him all the amount that he have spent. The money was reversed but was not showing on his account. On the 23th of the same month he then rushed back to ster kinekor in east gate mall to query about the money still not appearing to his account the management who was in charge (Stuart) advice that it will take 3 days to reflect to his account, because of we not using same banks. On 27th he called standard bank to assist and check if they have receive any amount. Standard bank even told him that they have contacted their legal department for feather assistance and they advise him that they couldn’t find anything, on the 29th March he went back to east gate mall to query and he explain to them what Standard bank have told him but no one listened to him, he also ask them to re-contact standard bank on (***) number to confirm what they told him and he just found out that he was correct they ask him to leave his email address and his contact number which he did but none of them contacted him or email him for update. On the 3rd of April he went back again to east gate mall to found out how far there are it was disappointed because nothing was done on their side, he even told them about his traveling from Soweto to east gate it coursing him a lot and also his getting charged when his print his bank statements. He then left their office. When he get home he was feeling stressed his sugar level was on (HI) Witch mean it was extremely too high. On the 4th when he arrived at work he found an email from them shows that they send their email, that was send on the 29th after he went and do follow up, that’s shows they just send it and they didn’t follow up. That’s shows that they never respected him and their customers and he was not happy with their service that he have received from them, he will like to charge them 1.8million for his health, money that he spend when he was busy doing ups and downs going to them and the charges from the bank when he print his bank statements.