Poor service

My prebooked tickets had to be canceled as they didn't contact me regarding a damaged cinema. There was no compensation for the issue and for the delayed service.

My tickets were booked for the 14th for the opening night of Star Wars, and in the mean time their cinema was damaged and they didn't contact me. If I didn't contact them I would have arrived there on the 14th to an empty cinema, this was after I phoned and they assured me it was open.

I started my communication with them on the 28th with the following message: Hi,

I have a booking for Star Wars: The Last Jedi on the 14th of December at Cradlestone Mall Cinema 1.

And I have been informed that the Cinema is no longer operational and will only be so next year some time?

Is this correct? If it is, what is your alternate plan for me to watch the movie on the 14th in IMAX at that time?

Regards, Hans -------------------------------------------- I then had to follow up with them on a daily basis via Facebook to get a response, to only find out that the cinema is in fact damaged and that the show needs to be canceled.

There was no consideration for the people who book early, they had my number and email address. Why did I have to contact them? Why only a "sorry for the inconvenience". Why did I have to nag to get a response?

If they contact earlier then a better seats could have been select in a different cinema, but now we are stuck with bad seats in a standard cinema cause of their bad planning.