1 reviews | Active since Mar 2018
Poor refund after services!
I bought two movie tickets from the Ster-Kinekor app on my iPhone on 02 February 2018. As I entered the security code to make the purchase it charged me without sending me the ticket for the movie. I then tried this again and it did it for the second time! I was double charged for four movies without receiving my movie tickets.
I then contacted Ster-Kinekor and they asked me to log in a complain by sending them a email with my issue. I did this and by the end of the week I got sent a reply asking to send them the banking statement of the transactions that went off and my card details so they can action the refund.
It has been almost two months now and they still have not payed me back my refund on the two tickets I did not want anymore after being in contact with them multiple times.
Dear Mosa,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Mosa,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor