Poor poor online customer service

<p>Hi </p> <p>I booked tickets for the imax cinema at cape gate on the website (which is poorly designed and very user UNfriendly).</p> <p>my girlfriend fell ill suddenly, and I was unable to make the time slot I had booked.</p> <p>i called online customer service to reschedule the booking to the following day. The response and reason I was refused?</p> <p>'sorry sir, we can't because we can't' . Apparently the developer who designed the software failed to put a cancellation or void setting in the code?</p> <p>It's a pathetic reason I was given as had I purchased the tickets through any other avenue, I would have swiftly been assisted.</p> <p> </p> <p>POOR!</p>