Poor picture quality and unwilling/-able to rectify.

Took my family to view “Fantastic Beasts: The Crimes of Grindelwald” at the Secunda Ster-Kinekor. From the very first adverti*****t the screen was dark and out of focus. After repeatedly bringing this to the attention to the staff in attendance - and being assured that someone will attend to the matter - nothing changed and the movie started playing. It was barely viewable, extremely dark and unfocused. After mentioning this to the staff for a third time, I was told that there was nothing the could do about the matter. I seriously doubt that an out of focus projector cannot be adjusted... My request at a refund was also denied. We had to leave the cinema as the movie was totally unwatchable. Not what one would expect from the country’s premier cinema group.