1 reviews | Active since Aug 2016
Poor online and customer service
I booked tickets via Ster-Kinekor website. Got as far as paying for the tickets and instead of receiving my booking and reference the site gave me a error.
I contacted their call centre and they stated that the transaction didn't go through and that the money will be reversed in 24 hours. After 24 hours I contacted the call centre again and I was told that I need to perform a manual request for my money back.
I sent a screenshot of the transaction and the other details and yet they want a bank statement.
I cannot believe that I have to go through so much effort to get my own money back.
Dear Eric,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Eric,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor