1 reviews | Active since May 2013
Poor new website double charges for movie
<p>On Saturday I booked a movie ticket online. It went through the entire process took, money was deducted from my card and then I got a message that something went wrong and that money might have been taken from my account and I needed to take it up with the specific cinema. It was booked close to the movie so there was not any time to try and find a person and sort it out - kind of defeats the purpose of an online booking. I tried again and I got the booking no, but no had to pay twice. </p> <p>I used the error report function on the website, but with no response. I also e-mailed the info mailbox twice without a response.</p> <p>Really wondering why I did not just rent a movie at home - that is much less hassle than to go to the cinema anyway.</p> <p> </p>
No response in a week. Not even trying to rectify the situation...
No response in a week. Not even trying to rectify the situation...
Now a month later - should be changed to a business who don't respond.
Now a month later - should be changed to a business who don't respond.
Dear Valued customer
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. we will give you a call to rectify the matter.
Dear Valued customer
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. we will give you a call to rectify the matter.