1 reviews | Active since Jan 2017
Poor Manager Decision Making
<p>I visited the Ster-Kinekor Cape Gate Mall cinema on Saturday and much to my shock when i wanted to return the massively expensive tickets ( R270.00) the Manager on duty refused.i bought the tickets not even 5 minutes prior , i have just stepped away from the portable device system and view the expensive tickets, the Manager said it is non -refundable. Now i asked you: Why does it not state on the ticket non-refundable when purchasing at this portable device? But you can refund the ticket if it was bought at a cashier. This does not make sense at all!! The gentleman that assisted me at the portable device was friendly but did not inform me what the cost per ticket was. The Manager kept on saying i can come any other day whereby i informed her the tickets are to costly and would like to be refunded, she refused to refund me which i really think it is poor decision making from her side, this is not as it would have been a lost to the Cinema. I would like a response as to how this will be dealt with by Ster-Kinekor as i am willing to take this up with the owner for further action if required.</p>
Please accept my sincere apology on behalf of our cinema. I am very sorry to learn about your experience at the cinema we will forward a complaint to the regional manager at the cinema.
Please accept my sincere apology on behalf of our cinema. I am very sorry to learn about your experience at the cinema we will forward a complaint to the regional manager at the cinema.
And this is how pathetic Ster Kinekor is..... First i have this bad experience as mentioned in my post , then i get an official reply and until today no one has contacted me. I also note there is alot more complaints of non-refunds. Come on Ster-Kinekor for a company such as yourself you are dissapointing alot of clients. Will i get any feedback soon or will i get an "official bussiness reply" yet again. I am already dissapointed as i basically lost R270.00 due to one of your poor Managers decision, one client lost is as good as good couple more.
And this is how pathetic Ster Kinekor is..... First i have this bad experience as mentioned in my post , then i get an official reply and until today no one has contacted me. I also note there is alot more complaints of non-refunds. Come on Ster-Kinekor for a company such as yourself you are dissapointing alot of clients. Will i get any feedback soon or will i get an "official bussiness reply" yet again. I am already dissapointed as i basically lost R270.00 due to one of your poor Managers decision, one client lost is as good as good couple more.
And yet no reply from Ster-Kinekor, not even the last post i made on the 07/02. How PATHETIC!
If this is how you treat complaints then reallly ster kinekor you should be ashamed. Seeing that no one is interested in coming back to me, i was now forced to turn to Facebook, hope you can now see the seriousness in my really bad experience i had. Hope someone will get in touch or should i not hope seeing this is how you treat loyal customers?
And yet no reply from Ster-Kinekor, not even the last post i made on the 07/02. How PATHETIC!
If this is how you treat complaints then reallly ster kinekor you should be ashamed. Seeing that no one is interested in coming back to me, i was now forced to turn to Facebook, hope you can now see the seriousness in my really bad experience i had. Hope someone will get in touch or should i not hope seeing this is how you treat loyal customers?