LD
Liz D

1 reviews | Active since Mar 2009

15 Jan 2017, 10:52

Poor Managament, programme information and Feedback from Cinema Nouveau

<p>I'm a regular client at Cinema Nouveau Rosebank. I Tweet, Facebook and blog on screenings at Cinema Nouveau - not reviews simply information as to what's on. I never post anything negative on Social media. However after my last visit I got an SMS asking for feedback of my experiences. I gave the following (reconstructed as did not keep a copy):</p> <p>1) The aircon is CONSISTENTLY misjudged - either, way too cold (whole audience was complaining on Tues 10th Jan) or in winter completely overheated (again entire audiences come out red-faced and fanning themselves</p> <p>2) Individual staff very helpful but little sign of effective management</p> <p>3) VERY poor communication. NO notification of the forthcoming HD screenings of the Met Opera, National Theatre or Bolshoi Ballet. NO WONDER there are such poor audience figures. The art movies have been dropped. Is this a ploy to drop the Opera, Theatre and Ballet.?? Check the poster at Cinema Nouveau which says that Sleeping Beauty starts on 22nd Jan yet search website and only starts 11 March. </p> <p>4) only one ticket machine working on both 8th and 10th Jan and that would not accept credit card as valid ticket collection.</p> <p>5) new Ster-Kinekor website quite difficult to navigate.</p> <p>6) No reponse yet to my feedback on 11th Jan </p> <p>Please don't lose the international HD screenings </p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply25 Jan 2017, 20:36
Official


Please accept my sincere apology on behalf of our cinema. I am very sorry to hear about your experience at the cinema we will forward a complaint to the regional manager at the cinema.

Kind Regards