Poor Experience No 2

Dear Ster Kinekor<br> <br> On Monday I once again received extremely poor service. On receiving IMAX re-admission tickets from a previous bad experience I wanted to watch Batman vs Superman on IMAX. We arrived early as I could not book online because of system inefficiency with wrt the vouchers. We stood in a que at the Grove, I was second in the que, waiting 40 minutes as no one manned the desk and no employee knew where the appropriate person thats supposed to man the desk were. Eventually someone arrived and then dissapeared to find out what to do with the re-admission tickets. Appearing again after 20 minutes to do the booking, By then the show (14:15) was sold out. and the rest of the days show was also sold out. I then demanded a refund and the guy dissapeared again for 25 minutes. I then received my refund. We drive to the Grove as it is the only IMAX in PTA and then the service is so **********. You need to do something as you are losing customers. I will not be going back anytime soon. Regards Henry