Poor, disgusting and Shocking Customer Service Gateway Ster Kinekor

<p>Friday 25/11/2016, Myself and two friends went to ster kinekor in Gateway Durban. At 22:00 we went to book tickets for Fantastic Beasts at 22:45. We used the self service machine so I could pay with my debit card. </p> <p>We needed to book three tickets. So we booked two tickets first as the Edgars club card only allows two tickets to be discouted, we booked the tickets and the ticket printed from the machine. The two tickets were sorted out.</p> <p>When booking the third ticket and used a second Edgars club card to book one ticket, went through the whole process and swiping my debit card the card reader showed approved, but the ticket did not print out and the screen showed up with an error, saying that there is a problem and to use another machine. So we used another machine and went through the process of booking one ticket, when I swiped my card it showed approved, but no ticket had printed out again and the screen showed the same error message as before.</p> <p>When I asked for help from the lady in charge, she walked away and said arrogantly that the other guy will help me out at the counter. Unfortunately he was the only staff member at the counter and helping cash customers. When I asked him for help he said he'd be with me in 5 minutes. I had to ask him three more times after that for assistance and then he decided to call back the lady that walked away from us the first time. By this time it was 23:00 the movie had started at 22:45 so I asked for a refund. We explained to her four times what had happend and she didn't understand, eventually she gave me a refund of R160 for the first two tickets we bought. </p> <p>When I asked her for the refund on the other two tickets she refused to give me a refund saying that she needed to see the ticket as proof after telling her it did not print out on both times she still refused to give me the refund of R160. I offered to show her on my cell phone banking app that the amounts were debited twice, she still refused. </p> <p>The whole time she assisted us she was arrogant, did not show interest in what was happening, very rude towards us and refused to give me the refund. I am totally disgusted by the service I received and in total shock that I couldn't get my refund. I regularly go to gateway ster kinekor to watch movies and each time the service is pathetic. I have now had enough and will take this further if I do not receive my refund.</p>