Poor Customer Service Riversquare, Vereeniging

My family and I visited this cinema twice in the last 2 months and it appears that it is being very poorly managed with absolutely no regard for customer experience. We went to watch Avengers tonight and again experienced very long and slow moving queues to buy refreshments. There was also only one working ticket line machine to collect our tickets that we booked online. There were only 3 servers working for the 8pm movie although there were 8 pay points, they were walking across each other to collect popcorn, drinks etc and were clearly not prepped to serve at their respective stations. This wasted time and caused us to miss the first 10min of the movie. This was our experience on both occasions and there was no management or ushers in sight that were interested in assisting the situation. Customers were allowed to queue at all cash point lines however due to lack of staff and ushers some customers were left to fight for their place at the next available staffed cash point, some customers almost had a physical altercation. Why no adequate staff, no adequate supplies of items at each pay point, no visibility of management, no interest to serve customers??? Ridiculous!