Poor customer service/ call centre

I made an online booking for 2 tickets for 12:15 on 1 July at Bayside Mall. However, my tickets have be rescheduled for Tuesday, 2 July at 12:30. I am unable to make this day, however, the system has automatically decided for me that Tuesday is the best day for me. I have called and left messages, no response. I’m on the phone with this number: 0861 movies (668437), for over 5 minutes, pressing whatever number I’m instructed to press. No answer. Only an automated response that repeats the same nonsense over and over until airtime runs out. I don’t know if this is a tactic to avoid dealing with customers or what. I then was given another number at Bayside Mall: ***, which proved to be just as useless. “Press pound (#) to record your message or press star (*) for an operator.” Pressed star and this is the response I received, “voicemail deactivated for this call.” Then it hangs up. Where’s the operator?

What is the purpose of these numbers or a customer care if there is no one to respond or pick up the calls. I’m extremely disappointed and unhappy with the service I have received from Ster-Kinekor.

I would appreciate a refund because I can’t make the date and time assumed for me at Bayside Mall.