Poor Customer Service

On October 24th I placed a call to the Ster Kinekor call centre to enquire about a booking that I had made using their Android app. According to my bank, the money had been reserved for purchase of the tickets but according to Ster Kinekor's system, there was no booking.<br> <br> The consultant who assisted me did not sound informed at all and she promised to look into my query and revert by the next morning. To date, I have still to hear from her.<br> <br> I just found that the services was below expected standards and I'm annoyed by this.