Poor Customer Service

went for a movie at forest hill ster kinekor , before going to the cinema I had requested for the aircons to be switched on, i was told that it will be on, went into the cinema and waited for the aircon to come on before the movie could start went again to request the aircon to be switched on, movie started and the aircon never came on, after the movie requested to speak to the manager who on that day was Tebogo Madisha who profusely apologised because the aircons were faulty and advised that she had logged a call with IT to get it fixed, she offered to compensate us for the movie but requested i contact Ster Kinekor for a full refund, i have had correspondence from Ster Kinekor requesting details and purchases of the tickets for the refund, 2 weeks has passed and I am still waiting ........