Poor customer service

09~08~2019 time 14:30 on my Son's birthday went to maponya mall sterkenikor to watch The Lion King that my son was so excited to see only to fi d poor horrible Dark 3D picture quality and when your manager was alerted about the problem came into the C5 to make the issue a big deal, I quote "so you want us to pause the movie and ask everyone how's the picture quality" which I believe that poor customer service if you make 1 of your customers fell stupid about an issue arising. I booked my 5 tickets online paid R415 for a movie that my son complaint about, a 6yr old child even so that sterkinekor delivered a very poor service in fulfilling his birthday present as a good one. I'm so disappointed in such a brand a very big brand like sterkinekor to provide such a poor service or is it a Maponya mall in SOWETO TO SERVICE BLACKS AND WE DESERVE SUCH USELESS AND DISAPPOINTING SERVICE. STERKENIKOR HASN'T RENDERED A A-CLASS SERVICE THAT IS REQUIRED BY TCF ACT. I WILL NEVER GO TO YOUR BRAND ANYMORE IN MY LIFE BECAUSE MY SON'S 6TH BIRTHDAY WAS FAILED BY YOU.