Poor customer experience

It is my anniversary and decided to take my girlfriend to the watch a movie I managed to book a movie and and then went to book my popcorn then get something to eat from Barcelo’s this was in Durban gateway mall I had an issue with my meal from Barcelo’s however made it in time for getting my popcorn I first ordered a large double take combo and the decided that it was too big and I needed to get 1 large comber as we was out of from our meal the i then asked the lady earlier when I booked the popcorn how do I get the large astros she said I need to buy a single large combo I went to change my double take for that and I waited another 15 minutes my movie has already started then she changed it by calling a manager to assist I go to the popcorn line to fetch it and they provide me with a small Astro’s I then said this is what I was told and buy the lady in the front and that’s one of the reasons I took that combo I waited andother 10 minutes there did not even enter the movie cinema yet I then got frustrated as it’s a total disappointment because the manager said he needed to cancel the whole order the start a new one so it’s like already 30 minutes into the movie I asked them to cancel it as it is pointless to spend almost R300 and going into a cinema where the movie has started they still took another 20 minutes to sort my refund and my girlfriend was really upset as we had to drive all the way back home to Phoenix I really hope I get feedback on this as I’m very unhappy my girlfriend and I had an argument due to our anniversary getting ruined please call me on ********** 460 email ********** They took my tickets of purchase back Hower on both refund slips they had my name and cellphone number from on it