Please refund my money

My name is Nosipho Tshabalala On the 24th I made below bookings(please see screenshots )for a Marry me movie at Mall of Africa on line using standard bank and I received a message saying my could not be processed I must use another card ,I then used FNB and I received the same message.

I then called their customer service department on the 25th and I spoke to Wandile Menziwa who told me the payment will be paid back into my account in 72 hours and till this day I have not received my money. I called today again and spoken to Bridget (the call went off she never bothered to return my Call)

I called for the second time and spoke to the same Wandile Menziwa who asked to my Card numbers(standard bank *** FNB ***)for the second time and told me he will check with your finance department and revert back to me, he did call me back advising they will call again later so I can fill in forms for my refund as finance did not process my refund..I’m disappointed by their bad customer service department and finance department as I’m the one running after them using my airtime to get refund..using my airtime to get back my refund. I have sent them a message every thing I wrote Here on their Fb messenger advising them that I will be escalating to Hello Peter as I don’t have the energy to be running after them every week.

I gave my standard bank with FNB first 6numbers with last 4numbers as they Claims that their calls are recorded, I also gave them my Cell numbers *** & ***)

Wandile told me they will call again to send me forms for my refund, honestly I don’t have the energy for all their back and forth ..I just want my refund in my account.

Hello Peter kindly find below screenshots with the call recordings for my complain