Phenomenally Poor Service

<p>On 5th of November, myself and several friends arrive to see Doctor Strange at Sterkinekor Cavendish, we booked our tickets in store during the week and when we got there we walked into the Prestige side of the cinema, it was my first time there and was super excited for all the glits and glam but alas, the staff where very unhelpful, after demanding to speak to someone we where able to place the order for our food, we order what we want and the staff member turns around and say cash only, none of us had cash, but we managed to sc**** money together to pay. We then went into the cinema, when we go there, there where people sitting in the row we booked. We asked them to move and they where rude and refused to move, a manager then directed us to an open row and said we can sit there, so we did, but the chairs where broken, this was not mentioned to us when we where shown where to sit (there was also not enough space for our friends and we would have to be split up across the cinema), but we decided to watch the movie as it was the big opening weekend and we had waited anxiously to see it. All my friends opted to leave rather and talk to a manager, but myself and boyfriend opted to stay and just watch the movie (although the chairs where broken, they aren't the worst), but then our food never arrived. I had to leave the cinema twice to go get our food and when our food did arrive it was in the last 45min of the movie. After the movie ended I went and spoke a manager who was obviously very flustered and informed me there where only two managers on the floor and she was spread thin, the system had been changed and everything went wrong. She was very nice and offered to compensate us movie vouchers, but she couldn't give them to me right away and could only give me her number to call her when I wanted to see another movie but what I do not understand is why the staff, when the clients started arriving where not standing at the door explaining to everyone that the systems where off line or changed and there tills where down. Why where people put in out seats and we where expected to sit in broken seats, why did it take the entire length of the movie to receive the popcorn and drinks we ordered. You pay almost double a ticket to view a prestige movie, but we where greeted with the worst experience. Luckily the movie made up for the horrible service, but Sterkinekor has really let their customer service slip and many people where unhappy. The fact that we paid for tickets and couldn't be compensated on the spot was also horrific and now I need to follow up to arrange my tickets. No of this has been to accommodate me or my friends by their shocking service. Im very unhappy. </p>