Payment Error - SK Fan Club

I joined the SK Fan Club recently at R249 per month, which allows me to use 4 tickets per month at no extra charge, or 4 combo tickets with a discount on the combos. A few months ago I tried to book a movie for myself, my hubby and my son using my SK Fan Club 'cards'. This feature only works when booking online - you cannot do it at the kiosk. I booked with combos so there was an amount that needed to be paid. I went through the on-screen processes to book everything and then the payment 'failed' on the SK page. The money, however, was deducted from my bank account. I had to try again and the same thing happen. I then went to the manager at the store and had to book a third time and pay full price for the combos. She told me that the money would automatically be refunded to me in the next week. It wasn't. I had to fight with SK for weeks and send them everything bar a DNA sample to eventually get my money back. Today I thought I would try again thinking surely they've sorted out this error by now? Nope! Exactly the same thing happened and now I am left with a debit on my bank account and nothing to show for it. Ster Kinekor... please sort out your payment page ASAP!!!!!!