Pathetic Systems!!!

<p>I had the most pathetic experience at Ster Kinekor Southgate!!!</p> <p> </p> <p>Firstly, I arrive at Southgate Ster Kinekor at 16:40. I printed my tickets at 16:45. Once I printed my tickets, purchased online, I joined another line to purchase condiments i.e. Popcorn, slush etc. I got to the front of the line only to be told to go back to the line where I printed my tickets to purchase my condiments online. NO ONE at the previous station advises you of this when they help you print your ticket. Moreover you cannot return to the front of the line to get your condiments. I had to rejoin the line, which was now double its size. The time was now 17:00. My movie had now started - Fast and the Furious 8.</p> <p> </p> <p>I waited in the line with several other people who were on the line with me previously. I got to the front of the line at 17:16 and received my condiments.</p> <p> </p> <p>As I rushed to my PRESELECTED seats, to my surprise I found someone sitting in my seats: A3-4. I noted this to the gentleman. I was surprised to be told that at southgate "we sit where we want". I refused as I preselected and paid for my seats in advance - like ALLLLLLL other standard cinemas. I immediately left the cinema looking for Manager to help rectify the situation as I wanted to sit in my seats.</p> <p> </p> <p>To my SURPRISE the employee, who is also the manager, informed me that the preselected seats don't mean anything at Southgate. People can sit wherever they like!!!!!! I was appalled at that response as I enquired why the national system abides by the rules and NOT Southgate - he didn't reply. I then went to the front desk requesting the manager, only to be directed to the same employee. I requested an refund for my tickets and without even apologizing for acknowledging my concerns he immediately handed me my money and we left!!!</p> <p> </p> <p>My son was disappointed not to be able to watch his movie but I will not succumb to unprofessional systems of management!!!</p> <p> </p> <p>I have been to many cinemas, Rosebank, Sandton, Mall of Africa and have never heard of such a proposterous system!!! What I pay for; I want to received!!! </p> <p> </p> <p>I have NEVER experience such ******* in my life!!! ALL cinemas have a booking system for a reason!! And this must be implemented!! I will NEVER return to Southgate Ster Kinekor - first time and CERTAINLY the last!! </p>