Pathetic Staff member laughs in our face instead

I purchased two tickets for saterday 14.30 ready player movie at watercrest

Unfortunately we ran into some car trouble and only arrived at 15.30 obviously it would be a waste to walk into a movie an hour later .

We approached the watercrest staff and showed the tickets were paid for and asked could we please watch the next show ( this should not have been a problem as the cinema was totally empty and no seats were booked for the 5.30 show either )

The first staff member we dealt with was extremely cheeky and rude he laughed at us and said where were we , we explained we had car problems . His behavior was absolutely disgraceful I did not want to make a scene and chose to ignore it ( I suggest you check the video footage of him giggling at our expense I want an apology in person from this staff member ) we are vitality Ster kinekor members I will also be sharing this expierence with discovery vitality to take up with Ster kinekor as well

It is unacceptable behavior

Secondly another staff member with most likely more authority then addressed us and explained nothing can be done she explained we can contact the ticket line to get our money back she said she could not allow us to view the next show

How does this make any sense Ster kinekor : we paid for the tickets via the app thier is not questioning we paid for your services , there were no bookings for the next show at 5.30 and given how poor the attendence in general on this past saterday there is no logical explanation as to why we could not be looked after as customers loyal to Ster kinekor for many many years

I want my money back

I want a personal apology from the staff member who though it was a joke that we were late for the movie we paid for