Pathetic service from ster-kinekor South Gate

pathetic service form Ster-kinekor South Gate ,what a inconvenience I'm left with now after taking out my family for a Movie .I got to the cinema and booked my movie ,and booked the snacks too ,which I was unable to collect because the popcorn machine was not working I was unsatisfied with the service ,the client service is so pathetic they didn't even inform us that there is no popcorn ,after a hour when we are collecting the snacks they inform us that there's no popcorn ,the guy had a bad attitude and had no customer service telling me that my six year old son must come and check up on the popcorn ,while we are watching the movie .I got angry and requested for a refund, the manager told me that takes 5 hours to reflect back in my account ,that was Saturday today its a Tuesday and nothing has been done .CAN I HAVE MY MONEY BACK ,I DIDNT BORROW THIS MONEY FROM YOU .NGIYAYIFUNA .YOULL NEVER SEE ME AT ANY STER-KINEKOR IM A NEW METRO CLIENT .YOU CAN KEEP YOUR CINAMA AND YOUR PATHETIC STAFF.