Pathetic Service,employees dnt know what 2 do

<p>Went to watch dispicable me 3 with my 6 year old son.I did our booking self-service and booked 2 seats next to each other row D seats 4 and 5.Movie started 11:30.Because it school holidays the line at popcorn was packed.We got into the theatre and it was packed our seats where taken.I told my son to sit in the stairway i went out and looked for assistance from 1 of the employees my ticket in hand expecting them to put me in my seat and place the other people in their seats.But No this did not happen. i had to wait because te ay who took the slips mixed up another patronts tickets.When i eventually got back into the theatre the movie started my son still sitting in stairway. The employee i think (Roland)wanted to separate my son and I also asking if my son could sit on my lap. I told him NO at that point their where certain 1 seaters open.Eventually he saw 2 seats open next 2 each other advising me no one is sitting there.Only to be told when he (employee)was gone only the one seat was open because the lady left her seat to go buy popcorn. I was so ****ed, i told my son he should rather sit in the seat and i had to sit next to the row where he was sitting in the stairway. I am ****ed because i missed the 01st maybe 10/15 minutes of the actuall movie.I am ****ed i booked before hand a seat and my seat was taken.I am ****ed that the employee asked if my son could sit on my lap imagine that.I am ****ed the employee did not know what to do in this situation when i had my ticket stating where i should sit.Not to mention not asking the other patronts to move their seats. I am ****ed i had to sit in the stairway.Why do we need to book tickets and seats beforehand if our seats are going to be taken and your staff does not know how to handle/rectify the situation.</p>