kM
kevin M
1 reviews | Active since Apr 2017
27 Jul 2019, 12:21
Pathetic service at Ster Kinekor Southgate mall
Got to the self service counter and asked for assistance from one of the staff members. Got my tickets for the family and waited 45 minutes to an hour for our drinks and popcorn which was purchased with our tickets. Got to the front of the kiosk and was told that we didn't have 3D glasses on our ticket. After all one of their staff members assisted me and he was supposed to tell me about the glasses. Stood in the cue again and had to rejoin the cue for glasses which is unacceptable.waisted an hour and a half of my family movie time. Ster Kinekor Southgate mall services is utterly pathetic including there rude staff members
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Replies (2)
Ster-Kinekor's replyOfficial
24 Aug 2019, 13:03 Good Day Kevin
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply24 Aug 2019, 13:03
Official
Good Day Kevin
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
kM
kevin M's updateReviewer Update
27 Aug 2019, 10:13It's been a month now and ster kinekor has not attend to my complaint instead they send me a case number 3 days ago saying that they will be in contact with me. How long should i wait for them to resolve my problem? I'm really digusted in the service from ster kinekor. If they wanted to resolve my problem it should have been attended to within the first week or so but it just goes to show that they dont care as long as their employees collect a cheque the end of the month and stuff the rest. Like i say again it's been longer than a month and still no solution to my problem. I'm going to say it again I'm DIGUSTED in STER KINEKOR'S service
kM
kevin M's update27 Aug 2019, 10:13
Reviewer Update
It's been a month now and ster kinekor has not attend to my complaint instead they send me a case number 3 days ago saying that they will be in contact with me. How long should i wait for them to resolve my problem? I'm really digusted in the service from ster kinekor. If they wanted to resolve my problem it should have been attended to within the first week or so but it just goes to show that they dont care as long as their employees collect a cheque the end of the month and stuff the rest. Like i say again it's been longer than a month and still no solution to my problem. I'm going to say it again I'm DIGUSTED in STER KINEKOR'S service