CM
Cathlin M
1 reviews | Active since Jul 2019
28 Jul 2019, 20:34
Pathetic Service as per usual at Ster-Kinekor -never again
Am done with Ster-Kinekor. A few years ago they started their ridiculous new system where everything is 'self service' (with no one around to help - today at Blue Route there was one person to help hundreds of us!) Absolute chaos almost everybody late for their movie including us. Going from one queue (for the tickets and pop corn) to another queue to 'collect' Absolute shambles. Will not return. If SK had any idea about customer experience they would reverse this ridiculous way of doing things. Total ******* for the 'experience' of inefficiency wasted time and missing the start of your movie never mind the aggravation and no staff on hand.
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Replies (1)Ster-Kinekor's replyOfficial
24 Aug 2019, 11:12Good Day Cathlin
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply24 Aug 2019, 11:12
Official
Good Day Cathlin
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
