Pathetic Service

<p>On the 26th June 2016 I went to watch a movie at Sterkiner Northgate. My payment was R137.70 that "declined' twice from their side and submitted from my bank account. I then decided to pay cash after waiting in a queu for a long time. I told the cashier it showed that I was debited twice however I will go watch a movie and then I will chat to the manager afterwards.</p> <p> </p> <p>The lady by the name of Onica came to see me after I requested to see her, telling that I was double charged. She said it will be refunded back into my account. On the 29th June, I emailed Onica my bank statemnet showing her the double charge, requesting my refund. I gave her all the necessary information for the process to be done as soon as possible. She said in 7 days I should be refunded my money back.</p> <p> </p> <p>No follow up mail or call from her since then, on the 9th July 2016 I then emailed her again, tried calling the 062 ********** , no answer from the phone, and no response from my follow up mail.</p> <p> </p> <p>Its been 8 days, excl weekends waiting for my refund. Sterkinekor NORTHGATE please fix ur SPEEDPOINTS AND STOP DOUBLE CHARGING PEOPLE SAYING OUR CARDS "DECLINED".</p> <p> </p> <p>I demand my refund NOW!!!</p>