Pathetic Service

On the 17th January 2015, 2 Friends, my girlfriend and myself went to go watch Taken 3 at the prestige cinema at Cradle Stone Ster Kinekor @ 20:15pm show<br> <br> During the movie we were called out due to a fire at the movie house.<br> <br> While waiting for a refund of our tickets, we experienced the worse customer service from Winnie Mbolekwa<br> <br> My girlfriend and I forgot out tickets, cold drinks and popcorn in the movies while being evacuated from the movie cause of the fire which we didn't get reimbursed for.<br> <br> When Winnie assisted us. She refused to refund us unless we had our tickets, she was beyond rude, giving us dirty looks and not helpful at all.<br> <br> Up until Saturday, this was the 1st time I experienced such pathetic customer service from a staff member from Ster Kinekor. When I asked for her name and surname, she refused to give it<br> <br> So I read it off her name tag, and when I got to her surname which I managed to get, she did however pull her name tag off so that I wouldn't get her surname.<br> <br> Email recieved from lynette advising me some one would contact me within 48 Hours. Still waiting <br> <br> Honestly, this is beyond pathetic. <br>