Pathetic Service

I feel I need to advise you of the two bad experiences I have had at your Parow branch this past week. On Tuesday myself and two of my friends went to go watch Second Act the 17h15 show , the self service systems were offline ,no trays available after we purchased combos and then we get to the popcorn spices and there is no butter salt. We had to wait more than 10 minutes for someone to go and fetch it . But the worst experience would occur yesterday myself and my husband went to the 17h15 show of Aquaman , once again there was no butter salt on the table and no straws as well .When we approached one of the ladies at the counter she explained that Bonita who has the keys to the room which contains the straws and popcorn spices went shopping with the key and that we will have to wait till she comes back .More and more people were standing around waiting for Bonita to come back from doing her shopping we waited more than 15 mins to get proper service which we had paid for .We almost missed the start of the movie as well waiting for Bonita and at no point did she even apologize for the wait. I would not recommend this branch to anyone as it clearly does not care how they treat their customers.