Pathetic service

Thursday 14 December 2017. Make a booking to watch StarWars, 5 tickets, R485. The system bombs out after payment was made. No problem. Contact the helpline. Helpline does not work. Cool. Write an email. Wow, within minutes I get a mail back with a reference number stating that I will be assisted. A few hours goes by. 5 e-mails later, with no response, I decide to re-book, as nobody is coming back to me and I need tickets for the next day. Cannot get my seats, because the system has it reserved. Fine, take the next row. Go to the movies next day, great. Friday 15 December 2017. Mail again. No reply. No refund. Tuesday 19 December 2017. Mail 8 times. No Reply. No refund. Wednesday 20 December 2017. Still no feedback. Still no refund. Phone line still does not work.

So. If you like to spend copious amounts of money in a cinema that might or might not refund you due to their shoddy systems, and never reply to your communiques as you are not important to them, then by all means STER-KINEKOR is the place for you.

NU-METRO is the place to be it seems.

Mail Ster-kinekor