Pathetic service

<p>I went with my family to watch The Boss Baby today at the Eastgate cinemas.. the whole experience was shocking to say the least. Firstly their new system of getting tickets is the most chaotic experience ever. People are all over the place, no queue system so everyone just butts in however they like. Then once we eventually got our popcorn etc. Their was no butter salt nor sour cream ñ chives on any of tables, I had to go beg staff to fill them up. Eventually we get the seasoning, heavily delayed...we go to the cinema. We booked D4-8 and my nephew sat on D6 which the back of the seat was completely broken. Not wanting to ruin his movie, I sat on that chair. I sat the entire movie sitting forward. The floors were also completely sticky, which my shoes kept sticking to the floor. After the movie I call for management to show them the chair, and complain about my experience. I get told I should have come when the movie started. I asked her why it's my responsibility to come and report her a faulty chair if they had cleaning staff for the time slot before. She just looked at me dumbfounded and said she couldn't do anything. A damn ticket is R91 rand for 3D and that's the experience I get. Just to get rid of me, she gives me 1 2D ticket. Pathetic service, a huge waste of money. </p>