pathetic service

<p>I took my mom and kids this morning to Ster-kinekor to watch the new Smurf movie at 10.00.</p> <p>I spent over R600 for tickets and beverages. We waited for the movie to start. at 10.16 I went to one of the staff members to find out why the movie is not starting. He said that they have technical dificulties with the projector.</p> <p>at 10.35 the movie started (trailors) and after 5 minutes it stopped. A lady came to advice that the tecnician is working on the problem and that we will all receive complimentory tickets for the inconvenience, which we did receive.</p> <p>she said the movie will start soon.</p> <p>at 11:15 she came back and said sorry the movie will not screen today.</p> <p>I said to my mom we will make it for the 11:45 smurfs movie at Eastgate.</p> <p>as we got there we were advised that they do not accept complimentory tickets for new movies.</p> <p>This is utterly disgracefull of Ster-Kinekor of not letting us know about this situation.</p> <p>I expect a full refund for my movie tickets which I paid for and was not able to see.</p>