Pathetic, disorganized, unprofessional, ********, pathetic

This is a mere nonsense, we waited for over 15 minutes, no update from anyone, screen is dark, management had no decency to give us notice that there is technical gliche, meantime we paid our money, bought popcorns wasted time sitting in a cold cinema, Southgate ster kinekor is pathetic with service. You wonder why people don't attend cinema? Southgate is the worst, will not put my feet here again