Pathetic, disgraceful service and attitude

My girlfriend and I where looking forward to watching a movie but due to pathetic service we didn't get the chance to.<br> <br> We tried to book tickets at the self service counter but it kept telling us there was an error. We decided we would go to the service counter as other people were being helped there. The person working there, Andrew Masona, was incredibly rude when he was even paying attention (which was only when he wasn't having a conversation with other staff). After telling him what movie & seats we would like I take out my bank card to pay only for him to say \cash only". I tell him the self service station wasn't working and that I had waited in the queue for 15mins and ask if he can't help us (there was a card pay point at the till and they didn't inform us or have any signage up saying it was \""cash only\"" at the teller)"