Pathetic customer service

<p>Disappointed in Ster Kinekor Gateway. Bought 3 tickets on 29 November at the self help kiosk (as i have done many times before). Did the payment on the card machine and it went through as APPROVED. Yet, no ticket was printed. Went to the box office to get some help. They asked for the card details that was used for the payment. Gave it to her. She came back and said the payment never went through. Also showed them the sms on the phone where the bank smsed that the payment did go through. She called the manager who then said the sms is not proof that the payment is finalised. That is fine and fair enough but the girl behind the counter as well as the manager treated us as if we wanted to "score" tickets for free. As if we were "*****s". We were told to pay for the tickets AGAIN and IF the payment hasn't been reversed in 2 days we can bring our bank statement and they will "gladly refund" us. By this time our movie already started! Who wants to walk into a movie that have already missed the beginning? We then went to sit in a food court area and ate our popcorn and drank our colddrinks like idiots. The girl (who is super snotty and rude by the way) walked over to the machine, fiddled there and the machine then "spat out" a piece of paper. She read what was on the paper and then walked away to chuck the piece of paper away....don't know if it was maybe our tickets that she just decided to throw away. My common sense tells me if someone complaints about the machine not printing the tickets, to check the machine FIRST before any thing else.</p> <p>As i stated above i have used the self help kiosk MANY times before and i have NEVER had a problem with it. Even if the payment DOES reverse, i don't care. The reason for my message is not to moan mainly about my tickets but more to complain about the staff. They are rude and clearly do not know how to treat clients. <br />We were on holiday in Ballito and were going back home in 2 days.....so this episode kind of spoiled our day