PATHETIC CUSTOMER SERVICE

Ystrday,aftr much waitn&anticip8n,my wyf&I finlly fnd tym2watch BatmnvsSuprmn&decidd2go2Gatewy thinkin da exprnce wud b betr dan watchn it@a closr cinema2us,only2b gravely disapointd.Wile watchn da movi,da pictur seemd distortd&unclear,I w8d thinkin da projectionist wud rectify it.5mins in,I askd my wyf if she also felt it unclear,she agreed.I wnt out&spke2da dorlady who came wid me,bringn her own 3d glases.Aftr deducing dat der was nothn rong wid my glasses,she sed dat nothn can b dun as dey [email protected] becme irate&sed she alredy had my wyf&I,she den askd anothr patron seatd behind us&he confirmd dis.She wnt out&I assumd it wud b sortd.Aftr a furthr 5mins nothin had chngd,I wnt bak&askd4da managr,a yung lady namd Cortney sed she will assist.She came in wid me&aftr5 mins of invetigatn,she apologizd&offrd us a refund.She sed dat if we lykd,we cud stil watch da movi&claim our comps aftr da sho.I was reluctant as I had misd 20mins, but agreed.I sat down&aftr 5mins woke up as it was spoiln da experience.I was only givn 2comps&not refundd for my coke&popcorn wich was wastd&Iwasnt compns8d 4my wastd tym or da xperince.I was givn blatnt excuses evn aftr spkn to Reegan(Mngr).