Pathetic and frustrating experience at Ster kinekor The Grove Mall

<p>I’m absolutely disgusted at the pathetic service from the ster kinekor at The Grove. 1.After booking 4 tickets through the ster kinekor app, I can’t retrieve the tickets from the self service station. The clueless manager working there tells me I didn’t book tickets because otherwise they would print out upon swiping my card used to make the booking. I had to log in to my email account to give her my booking reference numbers before she could assist me. This wasted so much of our time. Then I go to the refreshments counter. Place an order, pay, I get the wrong change. I tell the cashier the change she gave me is incorrect. It took a further 10 minutes of my time to be given the correct change. The popcorn was stale. The aircon in the cinema was not working, so it was hot and stuffy throughout the duration of the movie. It was such a unpleasant and highly frustrating experience. I booked a ticket incorrectly, the manager told me they cant refund me and the customer care line also couldn’t assist. This is completely unacceptable and unprofessional. It’s the third time I’ve gone to the Cinema at The Grove and there has been an issue. What a waste of money!</p> <p> </p>