Pathetic and Bad Service Promenade

So I decided to visit my local ster kinekor to redeem.my free movie ticket because it's my birthday. I get to the counter and choose.my.movie. I advise the teller and she tells me I canno*****ch the 3d movie because it's a complimentary. Now first of all a complimentary is not.a free ticket on your birthday, it is a benefit of you having a sk club card. No where in the rewards policy does It state you may not redeem this birthday ticket only for 2d movies. The policy clearly states you.may watch any movie after a week of its release. I asked her to call the.manager. She calls some guy who.did not.introduce himself.nor did he ask how he could.assist me. I advised him about what happend and he states that you cannot redeem this ticket for the.movie. I asked him where.in which policy does it state this condition? He was unable to answer. He mumbles something about its in the poster. He looks at me with a blank stare and walks away. I took a picture of the poster as attached and it does.not say that anywhere. Now, this is false advertising and breach of contract. You cannot lure customers to.join your club on the. Premise that they will have benefits or rewards if it will not be on offer to them. It is sad to see such a huge company which has a good standing in the.corporate world have no.customer service and no.ambition to enjoy customer satisfaction. After returning to buy my refreshments for the.movie. I learn that the ' manager' is in fact not the manager but a teamleader and even though he supposedly leads employees, he was unable.to answer my query or satisfy my.complaint. Ster kinekor has a long way to go to learn about customer service if they want to retain their customers.