Pathetic

<p>They charged me double for a movie because their systems weren't working correctly. I was told I will be refunded and since the 2nd of November 2016 I still have not been refunded on the transaction. I have sent numerous mails and the automatic responce says that they will respond within 24 hours. It has been over a month now and still nothing. They are but to say the least pathetic!!!!</p>