Pathetic

We went to watch a movie for the first time in 4 years. I am very impressed that there is self service but I am utterly disgusted that there was no assistance. We were 4 adults and 3 kids, we wanted to watch the same movie but because there was no sign to explain that we were in the CASH only que by the time we got to the self service we could only book for 3, we then booked the other 4 for a different movie. Then we went upstairs to get treats and also NO signs saying that you need to use the self service. While standing in the que for 20 minutes we realized this and I went to place our order. It took the payment off my credit card and then I did not get a receipt. It took us about 15 minutes to find someone to assist, it jammed. By the time we got to the counter they did not have what we had ordered. We MISSED 30 minutes of our movie. I dont know if this is how the eastgate branch always operates, but there was no assistance and I would advise anyone to avoid them. Very unhappy customer