Paid R620 for worst family experience ever

Ster kinekor Centurion paid over R600 for worst experience ever for my family of 4. The previous evening I informed my kids that we will go watch "How to train your dragon, the hidden world" the next day, they were extremely excited. The next morning I bought the 4 tickets with 4 extras combo meals (Popcorn, sweet and cold drink) which ended up costing R620.

We left home to be on time for the show that starts at 9:30. Problem 1 was when we redeeming our voucher for our movie snacks, but my daughter couldn't take jelly tots which were very disappointing as I did pay R75 per combo meal/snack. We entered the cinema at 9:15 very excited to see the movie. Problem 2 , As soon as the previews started there was no sound. I informed the staff about the problem in cinema 6. At 9:45 the staff informed us that we couldn't see this movie as a power supply was broken. They did inform us we could go see another movie but the first 20 minutes have already started. I didn't leave home early, paid R620 to miss the first 20 minutes of the movie. I indicated I want a refund instead and I want the movie snacks to be refunded as well. I'm not going to pay R300 for popcorn, soda and a sweet again. The staff was able to refund the movie tickets in theory as I haven't received it into my account yet. When refunding the movie snacks the staff did try but it must be done through "ticket pro " if I'm not mistaken. So I had to write down my name, email address and credit card number on a piece of paper for the refund. The staff have indicated that I could expect a call from ticket pro to handle the snacks refund and would require my bank statements which don't make sense at all. The last issue I had was the staff took the popcorn ,sweets and water that was already opened and eaten from my kids. So there we left the cinema with crying kids and the worst experience ever. This was the most horrible experience in my life with a cinema.