TG
Theo G
1 reviews | Active since Apr 2016
03 Apr 2019, 08:08
Paid for ticket that has not been issue due to website problems
Hello
I had booked for a movie last night. The payment went through but the Ster Kinekor website could not finalise my tickets and kick me out of the website. I tried your help line number yesterday and today, wasting a further 30minutes of my time and airtime as nobody answered the call!
Please contact me ASAP to resolve.
Helpful (0)
Replies (3)0
Replies (3)TG
Theo G's updateReviewer Update
05 Apr 2019, 08:21Hello
2days gone by and all I get is a reference number for the case. Can I just get my money back so that I can go to Nu Metro or wait for it to be released on Netflix or something!
TG
Theo G's update05 Apr 2019, 08:21
Reviewer Update
Hello
2days gone by and all I get is a reference number for the case. Can I just get my money back so that I can go to Nu Metro or wait for it to be released on Netflix or something!
TG
Theo G's updateReviewer Update
10 Apr 2019, 09:44Another week gone by, NO REFUND! NO COMPENSATION! CUSTOMER CHASING THE SUPPLIER FOR UPDATES!!!!!!!!
Absolutely ridiculous service!!!!!!
TG
Theo G's update10 Apr 2019, 09:44
Reviewer Update
Another week gone by, NO REFUND! NO COMPENSATION! CUSTOMER CHASING THE SUPPLIER FOR UPDATES!!!!!!!!
Absolutely ridiculous service!!!!!!
Ster-Kinekor's replyOfficial
07 Jun 2019, 11:10 Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply07 Jun 2019, 11:10
Official
Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor