Over charging on already exorbitant Movie Ticket Prices

<p>On Monday 27 June 2016 I bought Movie Tickets for my son and I online to watch Independene Day at the Sterkinekor Garden Route Mall on Monday evening. <br /><br />The movie was to be shown in 3D in theater 7, and I booked our usual favourite seats and proceeded to pay 3D prices. However, when we arrived at the theater we were told that the 3D projector is not working and the movie was shown in a much smaller theater and not in 3D. </p> <p>I was told to discuss the difference in price between the 3D movie tickets and the normal 2D tickets with the person at the desk - which I did. He told me to contact the ticketline because he cannot assist me. I asked him for ticketline's number and was told "I don't know. You can just google it." So very unhelpful... <br /><br />Next morning I googled and got the number for ticketline and phoned ***. The operator said he cannot help me, took my number and promised that his supervisor will phone me back shortly as he/she is just busy on another call. <br /><br />No one phoned me back so I posted a message on Sterkinekor's Facebook page and got no reply. I messaged them on Facebook and was asked to send my complaint by email to ********** which I did. Eventually (after two emails), the "scheduling department" rep**** to my complaint as follows: "Please see below complaint, the controller should’ve explained to the customer that there is a problem with the 3D cinema and hence it’s playing in 2D." </p> <p> </p> <p>This is an absolute useless answer - what the controller did or did not do, or what he/she SHOULD'VE done is irrelevant. <br /><br />What Sterkinekor should do is refund me the difference in price between 3D tickets and 2D tickets NOT tell me what their staff should have done. </p> <p> </p> <p>My complain was (and is) not that I watched the movie in 2D. My complain is that I was charged (and paid) for a 3D movie and shown a 2D movie.</p> <p> </p>